Briton did it.
Our oven has been quite temper(ature)mental lately. The door alignment got out of whack so it requires some forceful jimmying to open. Briton, being the chivalrous chap that he is, had me step back one day this past week, so he could open the door for me as I was about to put in some cinnamon rolls (don't fret, dears ... they came from a can, left-over from camping).
He flexed his biceps (really) and started to jimmy that door. It wouldn't budge. So he jimmied harder. And lo, an earth-shattering, er, glass-shattering noise. Evidence above. He got all cut up about it (also see above). (No stitches required). I was not, however, cut up. I am over-joyed. Because this means new oven.
The story gets hotter, though. A couple days later I was heating up something on the stovetop (because that part still works). The crockpot was behind the pan. I went to turn on the crockpot and was like, "Dude! Where'd the knob go?" Then, I was like, "Heyyyy ... what's all this goopy black stuff?"
Today I called Crock-Pot. The original crock-pot guys. The website said there were no replacement knobs available and to call the company. So I did. The customer service guy double-checked about a replacement knob. Then he asked, "What happened to the original knob?"
"It melted," I said. (completely honestly, innocently, and with no ulterior motive).
"Well," said the guy, "your product is still under warranty. We'd like to send you a replacement crock-pot. Is white okay?"
This is the part where I fully disclose that deep, deep, deep (very deep) inside my soul a little voice spelled it out for me: "Robin. He thinks the crockpot melted the knob itself. Tell him this is not so. Tell him about that hot pan resting against the knob."
Then, this is the part where I tell you what happened next in the story.
I said, "Su-uuuure. White would be fine."
What would you have done?
P.S. I gave the guy glowing reviews on the short customer service survey that followed.
5 comments:
Tisk, tisk Miss Robin (YW's Secretary)!! I just gave a lesson on being honest to the CTR 5B class this past Sunday and we discussed ALL scenarios where it might be hard to be completely honest. They told me that we have to be honest EVERY time ;-) Don't worry, I'm convinced the lesson was really for the adults who were teaching it, so I've got no "translation" experience coming my direction any time soon (or EVER)!!
Stoked you get a new oven, but bummed that Briton had to endure pain to achieve that.
NOTE: It would probably be more appropriate to use "translating" experience in my comment, rather than "translation" experience, since most of the time people are having to decipher or translate what I'm really trying to say every time I open my mouth (or type a comment on the computer)!!!!
Oh my, my, that oven does not look good. Hooray for a new crockpot. Maybe crockpot knobs aren't ever supposed to melt, even if they're on the stove top, so yours was defective?
Glad there were no stitches...was a tourniquet required? A new oven will be nice (it seems the old one had more problems than a sticky door) and safer.
I, for one, totally think you deserve a new crockpot. I would further advise people who need crockpots to just call the company and tell them that their current crockpot's knob melted. FREE CROCKPOTS ALL AROUND!!
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